Effective date: 13th March 2020
This Privacy Policy explains how EJ Wheldon Plumbing & Heating (“we”, “us”, “our”) collects, uses and protects your personal data when you use this website, contact us, or request a quote.
1. Who We Are
Business name: EJ Wheldon Plumbing & Heating
Email: elliott@ejwheldon.co.uk
Telephone: 07969 157520
For the purposes of data protection law, we are the data controller of the personal data you provide to us.
2. The Information We Collect
We may collect and process the following personal data:
- your name
- your address
- your email address
- your telephone number
- details about your enquiry
- details about your property and heating requirements
- information submitted through contact forms or quote request forms
- technical information such as IP address, browser type, device type and website usage data
- cookie and analytics data where applicable
3. How We Collect Your Data
We collect personal data when:
- you fill in a contact form
- you request a quotation
- you call or email us
- you interact with the website
- you accept cookies or analytics tracking, where applicable
The ICO says privacy information should be given when personal data is collected and should explain the purposes, sharing and retention clearly.
4. How We Use Your Data
We use your personal data to:
- respond to your enquiries
- provide quotations and service information
- assess your requirements for plumbing, heating, or boiler work
- contact you about your request
- manage bookings and customer communications
- improve the website and user experience
- maintain website security and prevent misuse
- comply with legal or regulatory obligations
5. Our Lawful Bases for Using Your Data
Under UK data protection law, we rely on one or more of the following lawful bases:
- Contract — where we need to process your information to provide a quote, arrange work, or deliver services you request
- Legitimate interests — where it is reasonable for us to use your data for running and improving our business, responding to enquiries, and managing the website
- Legal obligation — where we must retain or disclose information to comply with the law
- Consent — where required, such as for certain cookies or marketing communications
The ICO says organisations should decide and explain their lawful bases in their privacy notice.
6. Who We Share Your Data With
We do not sell your personal data.
We may share your data with trusted third parties where necessary, including:
- website hosting providers
- website maintenance or development providers
- email providers
- analytics providers
- CRM, quoting, or job management systems
- professional advisers where required
- regulators, authorities, or law enforcement where legally required
Where third parties process data on our behalf, we expect them to handle it securely and lawfully.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to help the site function, understand usage, and improve performance.
Some cookies may be strictly necessary for the operation of the website. Others, such as analytics or advertising cookies, may require your consent.
The ICO states that website visitors must be told about cookies, and non-essential cookies generally require agreement.
You can control cookies through your browser settings and, where available, through our cookie banner or cookie settings tool.
8. How Long We Keep Your Data
We only keep personal data for as long as reasonably necessary for the purposes for which it was collected, including to:
- respond to your enquiry
- provide services
- keep business and tax records
- deal with legal, accounting, or insurance matters
If we do not have a fixed retention period for a particular category of data, we will retain it only for as long as necessary based on the purpose for which it was collected and any legal obligations that apply.
The ICO says privacy notices should explain retention periods or the criteria used to decide them.
9. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
10. Your Rights
Under UK data protection law, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data in certain circumstances
- request restriction of processing
- object to processing in certain circumstances
- request transfer of your data where applicable
- withdraw consent where processing is based on consent
The ICO says privacy information should explain individuals’ rights and, where relevant, the right to withdraw consent.
To exercise any of these rights, please contact us using the details below.
11. Complaints
If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. The ICO requires that people are told how they can complain.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should read their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect when published.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.